Fall Re-Engagement Activities

Posted on Oct 1, 2014 by Response Wise | Posted in Email Deliverability, Email Marketing, Social Media

Your open and click-through rates could be suffering because of inactive email addresses. Once you analyze your data and find a lack of activity from email leads on your list, it’s time to find out if these individuals should be removed from your list or if they can be revived. Now that Fall is here, you need to lighten your email load and strive for improved metrics during Fall and Winter.

Find Out If They Are Inactive

Perhaps those on your inactive email list have just been enjoying the summer sun and haven’t had time to look at their emails. It’s also a fact that many recipients have turned off images by default so their opens may not be registered. Select people who have not opened an email in 6 months and send them an email asking them to click on a link to show they still want to receive emails from you. The link should take them through to a special offer or discount to revive their interest.

Decide What Is Acceptable

You need to decide on the percentage of inactivity that is acceptable when it comes to meeting your marketing goals. It really depends on your business model; for example, having people who only respond quarterly may be good news while it is bad for business in other industries. Determine your average activity range and identify those who can be called ‘low responders’ and those who should be labeled ‘non-responders’. Your email service provider should be able to show you how to discover these people on your list.

Reactivation Plan

You need to begin testing different approaches and decide if you wish to treat low responders differently to those who don’t respond at all. You also have to determine whether you want to quickly gain people’s attention or embark on a multi-email campaign. Look at upcoming holidays and focus an email campaign around it.

If you can afford it, launch a competition offering a vacation as the grand prize; many people can’t afford a summer vacation and will jump at the chance to get in some sun as the cold weather closes in. If these subscribers don’t respond, the obvious solution is to trim your summer fat and ensure your email list is trim and sexy.

Measure Results

Much like people measure their waistlines at the end of summer to see if they are beating the battle of the bulge, you have to measure your re-engagement campaign to determine whether or not it was a success. Finding out what worked and what failed is essential when it comes to developing and conducting marketing campaigns in the future. After all, next summer you’ll have to go through the same process again!


4 Tips For A Great Marketing Calendar

Posted on Sep 23, 2014 by Response Wise | Posted in Email Marketing, Social Media

According to marketing experts, there are two occasions when you should plan a marketing calendar: When your business first starts and right now. Unless you’re a new company, we can only focus on right now since your first window of opportunity has passed. As marketing is so complicated with a range of components and strategies, you have to plan and remain organized and consistent when it comes to following through. Below, we look at some quick tips to help you get started.

1 – Think ‘Strategy’ Not ‘Tasks’

While you need to effectively manage projects and tasks, they are just parts of the bigger picture. You will be unable to combine actions in a meaningful way without a coherent strategy. Build your marketing calendar with a clear strategy in mind; then you can look at the projects and tasks that combine to help you meet your goals.

2 – Don’t Be Afraid To Crowd Source

You don’t have to build the marketing calendar all by yourself! If you really want a calendar that works, you need to get contributions from clients, employees, partners and customers. In most cases, getting input from stakeholders will really aid your cause and it is an especially useful idea when you’re struggling with the direction of your strategy.

3 – Develop Personas

Typically, information travels a very long way through different sources. For example, a message might travel from the client through to account executives and project managers so it is very easy for miscommunication to cause problems. If you develop personas for your customers, you can identify the roles and personalities of your target market. This means nothing can get lost in translation and ruin your work.

4 – Organize By Channel

Generally, a marketing calendar will have a list of tasks and projects that have to be completed at different times. The problem is, you end up with a whole mess of things jumbled together and your goals will be lost in the chaos. To avoid this you need to divide your strategy into various marketing channels. This enables you to organize the entire strategy and when it comes to budgeting, you can quickly discover and track how much money is being spent on specific channels.

A well planned marketing calendar allows you to organize, create and prioritize your marketing activities and initiatives. It also helps you discover whether or not you need to spread out your activity and not have too much focus on one channel.

Webinar Mistakes To Avoid

Posted on Sep 18, 2014 by Response Wise | Posted in Social Media

Webinars have exploded in popularity both in terms of hosting and ‘attending’. For hosts, webinars are a low cost method of promoting their business without resorting to a hard sell while those who attend have the opportunity to learn about their industry from the comfort of their own home. Yet as one might expect, the same webinar hosting errors crop up time and again and below, we cover 5 of the most common.

1 – Asking For Too Much Information To Register

You want people to attend and asking for their life history is a bad way to go about it. Your webinar sign-up sheet should ask for a name and email only. Don’t look for phone numbers, job titles and other invasive details or else your target audience’s interest will quickly wane.

2 – Lack Of Preparation

A webinar’s success depends on your ability to master the equipment. Would you host a seminar at a physical event without testing the microphones first? Always log into your webinar platform well in advance and check out your audio while also getting to grips with the technology you will be using.

3 – Too Many Topics

Like great sales copy, webinars need to consist of a laser-like focus on a small number of key points. It is common for a webinar host to cover a dozen topics in a half-assed manner which is very annoying for attendees. People will learn a lot more if you concentrate on a couple of topics and really hammer your point home. This makes your audience believe you are an authority on the subject and they will be keen to learn more. Follow up content marketing can discuss other topics.

4 – Not Enough Promotion

You could have the best webinar of all time lined up but no one will care if they don’t know about it! You have to raise awareness well in advance which means industry publications, social media, press releases, email lists and more. Pour your heart into promoting the event and it could be a huge success.

5 – Too Much Self-Promotion

Egotistical behavior can ruin your webinar. Your introduction should be concise and to the point rather than a lengthy discourse on how amazing you are. Attendees want to know what you can do for them and are less interested in who you are. Content is king, even in webinars.

If you’ve never hosted a webinar before, it could be a nervy affair but keep calm, be well prepared and always have a Q&A at the end. If it’s a hit, your company’s revenues and reputation will skyrocket.

Social Media Customer Service Best Practices

Posted on Sep 17, 2014 by Response Wise | Posted in Email Marketing, Social Media

Social media can be an incredible customer service tool but few companies are utilizing it effectively. Did you know that only one-third of social media users go to company page for marketing reasons? Everyone else goes there to voice their opinion which usually comes in the form of a complaint. Read on to get a leg-up on your competition by discovering the best practices for social media customer service.

Use the Right Channel

Always respond to a customer on the same channel he used to contact you. So if you receive an angry Facebook message from a dissatisfied customer, respond on Facebook and ask to resolve it offline or privately if possible. Since only 44% of customers get a response on the channel where they made their inquiries, you can be seen as the company that cares.

Respond Quickly

40% of customers are forced to wait longer than 24 hours for a response to a social media inquiry which is unacceptable. Companies that are really ‘on point’ have a dedicated social media customer service team that responds within 15 minutes! After all, you wouldn’t make them wait that long on the phone. Don’t allow a customer’s anger to boil over; respond quickly and decisively on social media.

Be Consistent

While you don’t want all responses to be scripted, it is wise to create a template for common questions and issues to ensure consistency from one customer to the next. Once you manage this, personalize the correspondence because customers HATE being treated as numbers instead of people.

Make a Connection

You would be forgiven for thinking social media is somewhat impersonal but it is possible for employees of your company to connect with customers via obvious empathy. This works wonders in situations that are potentially emotional. Customer service experts say you should respond with words like ‘found’, ‘feel’ and ‘felt’ as this is a great way to convey empathy with customers.

Timing Is Everything

It’s a good idea to post relevant information rather than promotional stuff to help customers at the right time. For example, Facebook posts are best left until the end of the work day as it’s mainly used by people after they have just finishing work. Twitter posts should be newsworthy and include company news or links to sites with industry information. These kinds of posts should be posted a few times a day during work hours when that information is more useful.

If you’re not already implementing the best practices for social media customer service mentioned above, you’re missing a trick. Showing people you truly care via great customer service is a fantastic way of enhancing your brand’s reputation.

5 Great Content Marketing Ideas For 2014

Posted on Sep 9, 2014 by Response Wise | Posted in Email Deliverability, Email Marketing, SEO/SEM, Social Media

Getting your content to stand out used to be a LOT easier but now that every person and his laptop can write a blog post, it’s easy to get drowned out by sheer volume regardless of how good your content is. Content marketing strategies have changed and now that we’re into the second half of 2014, it’s time to re-examine what you’re doing.

1 – Find a Sub Market

Too many content marketers continue to be vague with their definition of ‘target audience’. The result is generic content that doesn’t really satisfy the needs of anyone. Look at your niche and find a sub-section that has not been well explored and pour your energies into that. Would you rather market to 1 million people and sell to about 20 customers or target 2,000 customers and make over 1,000 sales?

2 – Check Your Calendar

Content marketing is all about flexibility so embrace it by pouncing on opportunities presented by major events. Throughout the year there are marketing gifts that present themselves such as Valentine’s Day, Mother’s Day, Cinco De Mayo, Independence Day and so on. Tailor content specifically to these events at the right time and you WILL get an audience.

3 – Write About The Future

Nothing says ‘authority’ more than informative content marketing on the future of your specific industry. Everyone loves to know more about how their industry will expand or change as it simultaneously inspires and interests. When you write predictions, you are seen as authoritative and credible and if you’re right, be sure to mention that in future content!

4 – Trust Your Data

We have more metrics at our fingertips than ever before so use them! Being creative is great but combining it with analytics is even better. Analyze the data that presents itself to find out what your audience likes and adjust your content marketing strategy accordingly. With so many choices on the marketplace, it’s vital for you to get it right!

5 – Combine Quantity With Quality

While quality content must be your first priority, you simply must be prolific too. Search engine spiders crawl websites that regularly update their content and this is good news for your ranking. Additionally, with so many content marketers out there, you have to be the name that keeps popping up or else it will get lost amongst the thousands of others. Authority figures write well but they also write often!

While the above advice should also be timeless, I firmly believe it is especially relevant to our current era of content marketing. Follow it and you have a shot of staying on top and being the figure looked up to rather than down at.

Best Time To Send Marketing Emails According To Device

Posted on Sep 3, 2014 by Response Wise | Posted in Email Deliverability, Email Marketing


At one time, email marketers believed there was a ‘best time’ to send their email campaign. It was usually deemed to be 8-10am on Tuesday-Thursday but data later suggested more people than ever opened emails at night. It turns out that any contradictory advice on email marketing timing is borne out of the fact that emails are viewed on a multitude of devices. As it happens, the best time to send email depends on the device used by the recipient as we discuss below.

Desktop Users

Desktop users are no longer your #1 target. Yet it is an interesting market because the best time to reach people in terms of open rate appears to be 9am-4pm yet revenue per email seems to be higher when sent between 8pm-11.59pm. Friday emails have a higher click through rate but Monday emails have a better ROI. As these findings are about as clear as mud, it behooves you to experiment and see what works best for your company.


According to a study of 5 billion marketing emails, approximately 49% of all emails were opened on a mobile device. This leaves desktop opens in the shade and enhances the need to understand the habits of mobile users. It appears as if the weekend is the best time to send emails to mobile users as 32% of them read their emails at the weekend.

It seems as if Saturday is the best day to send emails as 32.5% of users read emails on their Smartphone on that day yet less than 6% of emails are sent on a Saturday! Wednesday is the worst day for sending emails as only 15% of people read them on their Smartphone yet over 20% of all marketing emails are sent on a Wednesday!


This is the smallest section of the market but is still worth looking into. Statistics suggest the best time to send marketing emails to tablet users is 3pm-9pm. This typically means readers are accessing their emails at home after work. As this is likely to be ‘downtime’, it would suggest these individuals are more open and receptive to your company’s informative news coverage.

As you can see from the deluge of statistics above, you shouldn’t rely on one device, day or time when it comes to sending marketing emails. You will need to run tests and use the data to determine what’s best for your company.

6 Great Places To Place Email Sign-Up Forms On Your Website

Posted on Aug 26, 2014 by Response Wise | Posted in Email Deliverability, Email Marketing, Social Media

There is simply no better way to build a customer base than by creating a large email subscription list. It goes without saying that you need to use more email sign-up forms on your website but where should you place them? Read on to learn the highest converting locations for an email subscribers list.

1 – Top Of Sidebar

Avoiding this location is a great way to lose prospective subscribers. The top of your sidebar is one of the most visible places on your website and will immediately catch the eye of visitors. Don’t mess it up by placing it ‘just beneath’ the sidebar.

After Single Post

This is just pure common sense. If someone reads one of your blog posts to the end it’s fair to say he is interested either in your company or your industry. Now is the time to strike by including an email sign-up form.

The Feature Box

If you don’t already have a feature box on your website, start creating one. Simply come up with a few benefits of your service (or blog) and list them in bullet point form with a cool image. Add your email sign-up form beneath it. Hopefully, your feature box content will be good enough to ‘warm up’ your audience and compel them to discover what you’re all about.

The Footer of Your Website

This works on the same principle as the ‘after single post’ form; once people make it to your footer, it’s clear they are engaged with your content. This is the point where you need to ask to take action and a sign-up form is as good as it gets.

About Page

The ‘about me’ page on your website should be one of the most commonly visited pages. Most marketing experts believe you should have up to 3 email sign-up forms dotted throughout your page. If you don’t, you’re losing out on a huge amount of potential subscribers like almost every other blogger.

Lightbox Pop-Up

This features last because it can be a risky strategy depending on your industry. In some niches, it works brilliantly but in others it will ruin your conversion rate simply because it annoys people.

The frequency of email sign-up forms you should use depends on your industry and customer base. A tech savvy audience already knows where to find email sign-up forms but if you’re in an industry such as health & fitness or Forex, you’ll need to be more aggressive because readers may not be as savvy as you.

Online Business Listings You Should Consider

Posted on Aug 19, 2014 by Response Wise | Posted in Email Deliverability, Email Marketing, SEO/SEM, Social Media

In order to give your small business the best chance of success, it is necessary to get listed in online directories. Not only will you make it easier for people to find you, it also improves the domain authority of your website since it increases the number of backlinks to your site. It is a practice that doesn’t even take much time and the result can be significant growth. This time should only be spent on relevant and high quality directories that will improve your company’s online visibility.

Best Online Directories

Whenever you come across a good directory, make a note of it in a spreadsheet or bookmark them to keep track. Once you come across 50-100 directories you can begin to determine which ones are the best for your business.

  • Industry Specific: Look for the top-rated directories in your industry; if you sell paint for example, a quick Google search will reveal the top directories in that niche. These directories will receive a lot of traffic so you need to add your business to them.
  • Local Directories: Small businesses need more local business than giant companies so check out well-known directories such as Yelp, Yahoo Local, SuperPages, Merchant Circle, Manta and others. It is also worth going to Get Listed in order to find more local directories by industry. A fast Google search by location should also reveal lots of relevant local directories.
  • What Your Competitors Use: Analyzing the backlink profile of your rivals should help you determine the directories they are listed in. There are some great tools such as CognitiveSEO which help you to find the backlinks of rivals and filter out these backlinks from directories. The aforementioned tool can also sort out the backlinks of your rivals by authority which helps you see the top rated directories first.
  • General Directories: Once you have exhausted all of the above options, general directories can come next. These ones allow businesses to list themselves in general categories. Type inurl:category directory (type in the name of your industry instead of ‘category’) to find general directories that have a category for your business. The best general directories include DMOZ, Best of the Web and Yahoo.

If you follow all of the above directories you should have hundreds of choices. The next step is of course to get your business listed on as many of them as you think is necessary. Once you have completed this task, you business will have a far greater level of visibility than ever before.

6 Of The Best Email Marketing Sending Practices

Posted on Jul 30, 2014 by Response Wise | Posted in Email Deliverability, Email Marketing

There are an estimated 122 billion emails sent every single hour; you can only imagine how many of these are marketing emails! Therefore, it is essential for you to follow the best email sending practices as a marketer if you want to see great results in your campaign and we outline 6 of the best below.

1 – What About Timing?

There are a variety of confusing studies which all have a different opinion on when to send emails. One study says between 12am and 3am (which makes no sense) while another suggests it is between 8am and 10am (more reasonable). The truth is you need to know your target audience and be aware of when they are most likely to be receptive. Testing is the obvious solution but common sense helps too; for example, if you are selling an energy drink, 8am is a pretty good time since most people are still half asleep!

2 – The Importance Of Personalization

Did you know that recipients are 22% more likely to open an email when it is specifically addressed to them? Personalization may seem like ‘old hat’ but it still works!

3 – Capitalize!

This refers to your subject line; studies show that having every word of your subject line in caps increases user engagement; 7 Reasons Why You’re Still Fat for example. It appears to give the email a greater level of importance; it’s almost as if the email is commanding the recipient to open it.

4 – More Is Not Always Better

Many email marketers believe that sending lots of emails is a guarantee of success. This is a ‘throw enough dirt to the wall and hope it sticks’ strategy which won’t be successful. According to Mail Chimp studies, recipients engage less often when the frequency of emails increases. Basically, people just get sick of receiving emails from you!

5 – Don’t Use Salesy Wording

Your subject line should consist of a benefit; giving the appearance that you want to sell them something right off the bat will see your email binned. The subject line should explain what is inside and the content should fulfill that promise.

6 – Make The User Experience Simple

Customers purchase on emotion and justify with logic so don’t force them to think! Review the emails you send on a consistent basis (such as email newsletters) and make sure your calls to action are simple, direct and to the point.

Why LinkedIn Is a Great Advertising Platform

Posted on Jul 22, 2014 by Response Wise | Posted in Email Marketing, Social Media


In the era of social media, many businesses make the mistake of completely overlooking LinkedIn as a method of advertising. As good as Twitter and Facebook are, ignoring LinkedIn is a colossal mistake. There are an estimated 300 million users of this platform, two-thirds of who are outside the United States. Below, we look at the reasons why it is a fantastic advertising opportunity that you simply can’t miss out on.

Type of User

Make no mistake; LinkedIn is the social network of choice for the affluent professional. If you want to get in touch with senior executives and other figures of power, LinkedIn is the place to be. It’s estimated that the average LinkedIn member has a household income of around $110,000 while almost half of the site’s audience has some form of decision making power in his/her company.


As I mentioned above, LinkedIn has a huge global presence and this is only set to increase as the platform is seeking to branch out into China. There are an estimated 140 million professionals in China and Facebook, YouTube and Twitter are blocked by authorities so LinkedIn could have a free run at the Chinese market.

LinkedIn has focused on international growth for quite some time now with a greater emphasis on mobile users. In fact, over 40% of the site’s visitors use their mobile devices, a figure which increases to over 50% in nations such as Singapore, Costa Rica and Malaysia. Therefore, if you are joining the mobile revolution, you have a platform ready and waiting for you.


There are a host of awesome tools to help you connect with your audience. For example, there are new targeting filters for advertisers which allow you to surface ads based on the preferred language of the user. You can also specify the audience for every single post in your feed so you can actually identify the people who see the specific ads or updates. As a result, you can send out different feeds for American and Malaysian users at the same time.

Whether you want to use a passive advertising approach or else you would rather be more aggressive, LinkedIn has the tools to complement what you’re trying to achieve. There is arguably no better way to receive online introductions to important people in your industry than the LinkedIn platform. Finally, it encourages active group participation so you have the opportunity to mark yourself out as an expert in your field.

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